BELOW ARE THE CONDITIONS APPLICABLE TO ORDERING YOUR COURSES THROUGH THE WEBSITE. PLEASE READ THEM CAREFULLY AS THEY ARE BINDING FOR ALL CUSTOMERS, hereinafter the “Company”, offers the sale of all the Products that appear on its official website and in its catalogue. In the Terms and Conditions of the Website the following expressions will have the meaning assigned to them as follows:
“Company” means PEDRO OLIVER MOURE SANTOS, whose registered office is at AVDA.ANCHOA, 9, 15154, Finisterre, A Coruña, and which sells services, either directly through its website.
“Official website” means the set of web pages, documents and hypertext structure accessible from the address crucerosfisterra.com
“Order” shall mean the procedures carried out by the Client to formalize a Contract with the Company.
“Order Terms and Conditions” shall mean the terms and conditions included on the official Website and in the Company’s catalogue, referring to the Order and the Contract signed between the Client and the Company.
“Contract” shall mean the contract formalized between the Company and the Client regarding the corresponding Package, accredited by the issuance of the Order confirmation issued and sent to the Client by the Company.
“Disability” or “With reduced mobility” means any Client whose mobility to take the course or the Order thereof is reduced as a result of a physical disability or impairment (sensory or locomotive, permanent or temporary), intellectual or psychosocial, or any other cause of disability or deficiency, or as a consequence of age, and whose situation requires special attention and adaptation to their particular needs of the services offered to the rest of the Clients.
“Customer” means each person identified in the Order confirmation, invoice or ticket issued by the Company.
“Product” means any physical or virtual element offered by the Company through its website.
“Catalog” means a printed notebook with information about the combined products offered by the Company.
“Virtual catalog” means the catalog published on the Company’s website. In case of discrepancy between the text of this catalog and the printed catalog of the season, the text of the virtual catalog, published on the Company’s website, will prevail, with the modifications that are made therein.
products and website
1.1 To place an Order, the Client may reserve their place(s) for the chosen route through the website or contact the Company.
1.2 By placing an Order for a Product, the Customer confirms, agrees and accepts that all persons identified in the Order are bound by the Website Terms and Conditions and that they have the authority to accept said Website Terms and Conditions on their behalf. of all persons identified in the Order and on the invoice.
1.3 The Order will be complete and the Contract will be effective only when there is an order confirmation.
2.1 All Products are subject to availability at the time of Order. The Order will be considered completed and the Contract formalized only after the transfer of the full amount or the deposit has been made in accordance with these Booking Terms and Conditions, as specified below. No Contract will be deemed to have been formalized until the deposit or the total amount is paid.
3.1 No changes will be made to the Contract price in the 20 days prior to the Order or once the Company has received full payment.
3.2 The Company Reserves the right to modify the price of the Contract at any time prior to the period indicated in the clause to cover variations in costs.
3.3 In the event that the price variation amounts to more than 10% of the total price of the Contract, the Company must immediately inform the Client. In such case, the Client may choose between terminating the Contract without any penalty or accepting said modification which is specified in the Contract, by issuing a new order confirmation that will be sent to the Client by sending an email. Likewise, the Customer may order another Product, upon confirmation of availability, of equivalent quality (without added costs) or of lower quality (with reimbursement of the price difference). The consumer and user must communicate in writing (via email, fax or certified letter) the decision they make to the Company within three days of being notified of the price increase. In the event that the Client does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without any penalty.
3.4 In the case of Direct Sale, if the Client places an Order with a promotional code that contains conditions to be met and requires the presentation of certain documentation (within a period of 48 hours from placing the Order), the Client must comply with said conditions and with the presentation of the required documentation within the aforementioned period. If the above is not complied with, the Customer must pay the full price of the Product without applying the Promotional Code discount.
3.5 The Client may choose between one of the following payment methods, to which the corresponding cancellation methods are associated, within the limits and in accordance with the conditions indicated in the following points.
3.6 The Order will be considered completed and the Contract formalized only when the full balance of the price has been paid and the obligation to provide the Company with a copy of your current address and all the necessary documentation to qualify for the promotional codes has been fulfilled.
4.1 The Company recommends that all Customers take out cancellation insurance that allows the Order to be refunded in the event of cancellation.
5.1. Cancellation of an order is allowed up to 48 hours before delivery.
5.2. Cancellation of the Order must be requested either through the Company’s website or by direct contact.
6.1 The Company expressly reserves the right to modify the organization of the product if such changes are necessary or advisable for operational/organizational, commercial or security reasons.
6.2 In the event of a significant modification of an essential term of the Contract, the Company will inform the Client in writing of such changes as soon as possible.
The Client will have the option of:
a) accept the modification of the Contract that specifies the variations introduced and their impact on the price.
b) cancel by terminating the Contract and receive full disbursement of all amounts paid without any penalty.
c) order another Product, upon confirmation of availability, of equivalent quality or of inferior quality (with a refund of the price difference).
6.3 The Client must communicate in writing (by email, fax or registered letter) the decision adopted by the Empersa (in the case of online contracting) within 3 days of being notified of the modification referred to in this section.
6.4 In the event that the Client does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without any penalty.
6.5 The Empres has the power to assign the client a product different from that established in the contract, as long as it has similar characteristics. If there is a change to a lower priced product, Customers affected by such change will only have the right to a refund of the price difference, according to the current rates.
7.1 In the event that the Client chooses to terminate the Contract, under the provisions of section 6.2 of the previous article, or that the organizer cancels the order before the agreed departure date, for any reason other than is attributable to the Client, the Client will have the right, from the moment the contract is terminated, to place another Order of equivalent quality whenever the Company can propose it.
7.2 In the event that the Product offered is of inferior quality, the Company must reimburse the Client, where appropriate based on the amounts already paid, the difference in price, in accordance with the Contract.
7.3 In any case, the Client may demand the reimbursement of the amounts paid to the Company (in the case of online contracting), which must be reimbursed within a maximum period of 30 days from the communication of the cancellation and in the same way in which they paid.
7.4 The same right provided for in the previous number will correspond to the Client who does not obtain confirmation of the order in the terms stipulated in the contract.
7.5 The Client must notify his decision in writing (by email, fax or registered letter) to the Company (in the case of online contracting) within 2 days of receiving the notification of the alteration.
7.6 In the above cases, the Company will be responsible for paying the Client the compensation that, if applicable, corresponds to non-compliance with the Contract, which in no case may be less than 5% of the total price of the Order, if the aforementioned non-compliance occurs. occurs between two months and fifteen days immediately prior to the planned date of completion of the trip; 10% if it occurs between the previous fifteen and three days, and 25% in the event that the aforementioned non-compliance occurs within the previous 48 hours.
If the Client has a reason for a claim or complaint, they must inform the Company’s staff as soon as possible. If the Company’s staff cannot resolve the problem, the claim must be notified in certified writing to the Company (in cases of online contracting), within the non-extendable period of 30 days from the completion of the Order. Failure to notify within this period may adversely affect the Company’s ability to process the claim or complaint. Complaints regarding any other part of a product must be made immediately to the Company or supplier.
In accordance with Royal Legislative Decree 1/2007, the Company has established, in its favor, a bond to respond to the fulfillment of the obligations derived from the provision of its services to the Clients and, especially, the reimbursement of the deposited funds. and compensation for repatriation expenses in the event of insolvency or bankruptcy of the Company
The signatories of this contract will guarantee compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of April 27, 2016, assuming the obligations and responsibilities that derive from it and from the subscription of this contract. document.
All personal data communicated due to the purpose of this contract will be confidential and will be used exclusively for the purposes of the contract, and cannot be applied to a different purpose, nor communicated, not even for its mere conservation. to other people. This obligation will remain in force even after the expiration of the contract, for any reason whatsoever.
Personal data will be processed in such a way as to ensure adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the application of appropriate technical or organizational measures (“ integrity and confidentiality.
This contract is governed by Spanish law and specifically by Royal Legislative Decree 1/2007 (which approves the consolidated text of the General Law for the defense of Consumers and Users and other complementary laws). The 1974 Brussels Convention and any other international convention that is applicable to any of the provisions and services included in the trip will also apply. In the event of litigation and/or discrepancy between the parties, arising from the interpretation and/or application of this contract, the courts of Madrid will be competent to hear them.
Although the Company strives to ensure the accuracy of the content of the reference catalog (both the printed and virtual versions) and the official website, modifications, corrections and/or revisions may be made after its printing and/or publication. on said website We recommend that you carefully study the content of the official website (in case of online contracting) to know the updated general conditions. However, in the event of a discrepancy between the text of the printed Catalog and the text of the virtual Catalog, the virtual text will prevail with the modifications that are made to it.